Player Safety First

Responsible Gaming
at dkbd — Your Safety Matters

dkbd is committed to providing a safe, fair, and enjoyable platform for all players in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives you the tools, knowledge, and support to stay in control at all times.

21+ Only SSL Secured 24/7 Support Play Responsibly Fair Play Certified

Gambling Involves Risk — Please Read Before You Play

Gambling is intended for adults aged 21 and above. It is a leisure activity and should never be used as a way to generate income, recover financial losses, or escape personal problems. If you or someone you know is showing signs of problem gambling, please use the tools and resources available on this page. Support is free, confidential, and available around the clock via [email protected] or our 24/7 live chat service.

Our Commitments

How dkbd Keeps You in Control

We have built a comprehensive set of responsible gaming features directly into the dkbd platform. These tools are available to every registered player in Bangladesh and can be activated at any time through your account or by contacting our support team.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits are accepted until the limit period resets. Lowering a deposit limit takes effect immediately; increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions. Limits can be set in Bangladeshi Taka (৳) via your dkbd account settings or through our support team.

Session Time Limits

Define how long you want to spend on the dkbd platform in a single session. When your session time limit is reached, you will receive a clear on-screen notification. You may choose to end the session immediately or set a reminder for future sessions. Regular breaks are a healthy habit — losing track of time is one of the earliest signs that gambling is shifting from entertainment to compulsion.

Time-Out (Temporary Break)

If you feel that you need a short break from gambling, dkbd's time-out feature allows you to suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out period, you cannot log in, place bets, or make deposits. At the end of the period your account is automatically reactivated unless you choose to extend the time-out or apply for self-exclusion.

Self-Exclusion

For players who feel they need a longer or permanent break, dkbd offers a formal self-exclusion programme. You can request self-exclusion for a minimum of 6 months or on a permanent basis. During self-exclusion, your account is fully closed and access is blocked. dkbd will also suppress all marketing communications to your registered contact details for the duration of the exclusion. To apply, contact [email protected] in writing.

Reality Check Notifications

dkbd can send you regular in-session notifications that show you exactly how long you have been playing and a summary of your net result for that session. These reality check prompts are designed to interrupt the flow of play and give you an honest, clear picture of your current session. You can configure the frequency of these notifications in your account settings — from every 15 minutes to every 2 hours.

Dedicated Support Team

Our responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a limit, ask about self-exclusion, or simply talk through a concern, our trained support staff are ready to help — with no judgement. Reach us via live chat on the dkbd platform, via WhatsApp between 08:00 and 02:00 BST, or by emailing [email protected] at any time.

21+
Age Restriction

The dkbd platform is strictly for adults aged 21 years and above. We enforce mandatory age and identity verification before any withdrawal is processed. If you are under 21, you must not register or use the dkbd platform.

Age Verification Policy

Strict 21+ Enforcement at dkbd

Protecting underage individuals from gambling is one of dkbd's most serious obligations. We take the following steps to prevent minors from accessing the platform.

  • Date of birth verification at registration. All users must provide their date of birth when creating a dkbd account. Accounts where the stated age is below 21 are rejected immediately at the registration stage.
  • KYC document checks before first withdrawal. Before processing any withdrawal, dkbd requires a copy of a valid government-issued photo ID — such as a Bangladeshi National Identity Card (NID) or passport — to confirm age and identity. Any account found to belong to a user under 21 is closed immediately.
  • Parental controls guidance. If you are a parent or guardian and are concerned that a child may have accessed the dkbd platform, please contact [email protected] immediately. We will investigate and take swift action. We also recommend using device-level parental control software to restrict access to gambling websites for shared devices at home.
  • No promotional material targeting minors. dkbd does not direct any marketing communications toward individuals who have not confirmed they are aged 21 or above. Our promotional content — including seasonal offers tied to BPL, IPL, Eid, or Pohela Boishakh — is targeted exclusively at verified adult players.
Step-by-Step

How to Use Our Player Protection Tools

All responsible gaming tools are available to every registered dkbd user. Here is a step-by-step guide to activating each one. If you need assistance at any stage, our support team is available 24/7.

01

Set a Deposit Limit

Log in to your dkbd account and navigate to Account Settings. Select the Responsible Gaming section and choose Deposit Limits. Enter your preferred daily, weekly, or monthly limit in ৳ BDT and confirm. The limit is applied instantly. To reduce a limit, the change is immediate. To increase a limit, a 24-hour review period applies before the higher limit becomes active.

Instant Activation
02

Activate a Session Time Limit

In the Responsible Gaming section of your account settings, select Session Time Limits. Choose how long you want each gaming session to last — from 30 minutes to 8 hours. When the session timer expires, you will receive an on-screen alert. You can choose to log out immediately or extend the session by a defined amount. Session time data is also visible in your account history so you can track your overall playing time each week.

Instant Activation
03

Take a Time-Out

If you need a short break, select Time-Out from the Responsible Gaming section of your account. Choose a duration between 24 hours and 6 weeks. Your account will be suspended immediately for the chosen period. No deposits, logins, or bets are possible during a time-out. You will not receive any marketing messages from dkbd during this time. Your account and balance are preserved and reactivated at the end of the period.

Immediate Effect
04

Request Self-Exclusion

Self-exclusion is a more permanent step designed for players who need to step away for an extended period. Email [email protected] with your account details and your requested exclusion duration (minimum 6 months, or permanent). Your account will be fully closed within 24 hours of your request being confirmed. All marketing communications will be suppressed. Reinstatement after a timed exclusion requires a written request and a mandatory review period.

Applied Within 24 Hours
05

Enable Reality Check Alerts

Navigate to Responsible Gaming in your account settings and select Reality Check Notifications. Choose how frequently you would like to be reminded — every 15, 30, 60, or 120 minutes. Each notification shows you your total session time, the number of rounds or bets placed, and your net session result. These reminders help you pause, assess, and make an informed decision about whether to continue or stop playing.

Configurable
06

Contact Support Directly

If you are not comfortable navigating account settings, or if you need to speak with someone urgently, our support team can activate any responsible gaming tool on your behalf. Contact us via live chat (24/7), WhatsApp (08:00–02:00 BST), or email at [email protected]. You do not need to explain your reasons — simply request the tool you need and our team will apply it to your account immediately.

Available 24/7
Know the Warning Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming harmful. If several of these apply to you, we strongly encourage you to use dkbd's responsible gaming tools or seek independent support.

Spending more money on gambling than you originally planned or can comfortably afford.

Chasing losses — continuing to bet in an attempt to recover money that has already been lost.

Gambling with money that is intended for essential expenses such as rent, food, or utility bills.

Feeling restless, anxious, or irritable when you try to cut down or stop gambling.

Hiding your gambling activity from family members, friends, or colleagues.

Borrowing money from others or taking out loans specifically to fund gambling.

Neglecting work responsibilities, studies, or family commitments due to time spent gambling.

Using gambling as a way to cope with stress, depression, anxiety, or other personal difficulties.

Repeatedly attempting to stop or control your gambling but finding yourself unable to do so.

Feeling that gambling is no longer enjoyable but continuing out of compulsion rather than choice.

Experiencing mood swings, sleep disruption, or changes in appetite linked to gambling outcomes.

Spending significant time thinking about past gambling sessions or planning the next one.

Not sure if gambling is affecting you? A good starting point is an honest self-assessment. Ask yourself: am I playing for fun, or am I playing because I feel I have to? If you are unsure, reaching out to our support team is always the right first step. There is no judgement — only support.
Self-Assessment

Quick Responsible Gaming Self-Check

Answer the following questions honestly to get a clearer picture of your current relationship with gambling. This is a private tool — your answers are not submitted to dkbd or stored anywhere.

For each question below, reflect on your behaviour over the past 30 days. If you find yourself answering "Often" or "Always" to three or more questions, we recommend activating one or more of dkbd's responsible gaming tools, or contacting our support team for a confidential conversation.

1. Have you spent more money on gambling than you planned to in a single session?

Never Rarely Sometimes Often Always

2. Have you tried to win back money after a losing session?

Never Rarely Sometimes Often Always

3. Have you felt the need to hide or be secretive about your gambling activity?

Never Rarely Sometimes Often Always

4. Has gambling caused financial stress or difficulty paying for essential expenses?

Never Rarely Sometimes Often Always

5. Have you felt anxious, irritable, or low in mood when not gambling or after stopping?

Never Rarely Sometimes Often Always

6. Have you used gambling as a way to escape stress, worry, or negative emotions?

Never Rarely Sometimes Often Always
Remember: This self-check is for your personal reflection only. Your responses are not collected, stored, or seen by dkbd. If your answers concern you, please reach out to our support team — we are here to help, not to judge.
Get Help

Reach Out — Support is Always Available

If gambling is affecting your wellbeing, your finances, or your relationships, please do not wait. Reaching out is the most important step you can take, and dkbd's support team is here to help every player in Bangladesh make that step with confidence.

Contact dkbd Responsible Gaming Support

Our dedicated responsible gaming support staff are trained to assist players who are concerned about their gambling behaviour. All conversations are confidential. We will never share the fact that you contacted us for responsible gaming support with any third party. You can reach us through any of the following channels:

[email protected] — available 24/7, formal written requests
Live Chat — available 24 hours a day, 7 days a week
WhatsApp — available 08:00–02:00 BST (UTC+6)
All times in Bangladesh Standard Time (BST, UTC+6)
What happens when you contact us? A trained support agent will review your account and discuss the most appropriate responsible gaming tools for your situation. All actions — including deposit limits, time-outs, and self-exclusion — can be applied by our team on your behalf within minutes of your request.

Responsible Gaming Tips

These practical guidelines can help you maintain a healthy relationship with gambling on the dkbd platform:

  • Set a strict budget before each session and stick to it — treat it as the price of entertainment, not an investment.
  • Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol.
  • Take regular breaks — step away from the screen at least once every hour during a playing session.
  • Balance gambling with other leisure activities — cricket, football, time with friends and family in Dhaka or Chittagong.
  • Understand that every game outcome is determined by a certified random number generator — no strategy guarantees a win.
  • Never borrow money to gamble — only ever play with funds you can afford to lose without financial hardship.
  • If you win a significant amount, withdraw it and celebrate — do not immediately reinvest winnings into further bets.
Play Smart

Enjoy dkbd Responsibly

Now that you know the tools and safeguards in place, explore everything dkbd has to offer — cricket betting, slot games, live casino, and more — all within a safe and controlled environment built for Bangladesh players.

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