dkbd Privacy Policy
At dkbd, we take the privacy and security of your personal information seriously. This Privacy Policy explains what data we collect when you use our platform, how we use it, who we share it with, and what rights you have over your own information. We encourage all players on the Bangladesh market to read this document carefully.
How dkbd Protects Your Privacy
These six principles summarise our core commitments to your data privacy. Full details for each area are provided in the complete policy below.
SSL Encryption on All Data
Every piece of data you transmit to dkbd — from your registration details to payment instructions — is protected by industry-standard SSL/TLS encryption in transit. Data stored on our servers is secured using encryption at rest and access-controlled environments that limit who can view personal records.
No Sale of Personal Data
dkbd does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. The only third parties who may receive your data are those directly required to operate the platform — such as payment processors like bKash, Nagad, and Rocket — and only to the minimum extent necessary.
Minimal Data Collection
We collect only the personal information that is genuinely necessary to operate your account, process transactions, verify your identity for KYC compliance, and deliver a personalised experience on the dkbd platform. We do not collect data categories that have no functional purpose in delivering our service to Bangladesh players.
You Control Your Data
Registered dkbd users have the right to access the personal data we hold about them, request corrections to inaccurate records, and in certain circumstances request erasure of their data. You can exercise any of these rights at any time by contacting our support team at [email protected].
Transparent Cookie Use
dkbd uses cookies and similar tracking technologies solely to ensure the platform functions correctly, to maintain your session securely, and to understand how users navigate the site so we can improve it. We do not deploy third-party advertising cookies. Our cookie usage is explained fully in Section 6 of this policy.
Defined Retention Periods
We do not retain your personal data indefinitely. dkbd applies defined retention schedules based on the category of data: account data is retained for the life of the account plus a post-closure compliance period, transaction records are retained for seven years for financial audit purposes, and marketing preferences can be withdrawn at any time.
Complete Privacy Policy
The following document constitutes the full Privacy Policy of dkbd. It applies to all users of the dkbd platform, regardless of the device or method of access.
Table of Contents
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Use Your Data
- 5. Legal Basis for Processing
- 6. Cookies and Tracking
- 7. Data Sharing and Disclosure
- 8. International Data Transfers
- 9. Data Retention
- 10. Your Rights
- 11. Security Measures
- 12. Children and Minors
- 13. Changes to This Policy
- 14. Contact Us
1Introduction
dkbd ("we", "us", "our") is committed to protecting the privacy of every individual who accesses or uses the dkbd online betting and casino platform at https://dkbd.io (the "Platform"). This Privacy Policy is designed to give you a clear and honest account of how we handle your personal data.
This policy applies to all personal data collected through your use of the dkbd Platform, including data collected when you register an account, make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank, place bets, interact with our live casino, contact our support team, or visit the Platform without registering.
By accessing or using the dkbd Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This policy should be read alongside our Terms & Conditions. If you do not agree with any part of this Privacy Policy, you must discontinue use of the Platform.
2Data Controller
For the purposes of this Privacy Policy, dkbd acts as the data controller in respect of all personal data collected through the Platform. As data controller, dkbd determines the purposes and means of processing your personal data and is responsible for ensuring that such processing takes place in compliance with applicable data protection principles.
If you have any questions, concerns, or requests in relation to your personal data, you may contact dkbd's data point of contact at:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the Platform
- WhatsApp: Available 08:00–02:00 BST (Bangladesh Standard Time, UTC+6)
All formal data-related requests should be submitted in writing via email to ensure they are properly recorded and tracked through our response process.
3Data We Collect
3.1 Registration Data
When you create a dkbd account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, Bangladeshi mobile phone number, email address, and your chosen username and password (stored in hashed form — we never store plaintext passwords).
3.2 Identity Verification (KYC) Data
Before processing your first withdrawal, dkbd is required to verify your identity. This process involves collecting and reviewing copies of government-issued identification documents, which may include your Bangladeshi National Identity Card (NID), passport, or other accepted official documents. We may also collect a selfie or other liveness verification image to confirm that the document belongs to you.
3.3 Financial and Transaction Data
We collect records of all deposits and withdrawals made through your dkbd account. This includes the payment method used (e.g., bKash mobile number, Nagad account reference, bank account details), transaction amounts in Bangladeshi Taka, timestamps, and transaction status. We do not store full payment card numbers — card payments are processed by the card network directly, and we receive only a tokenised reference.
3.4 Betting and Gaming Activity Data
dkbd maintains detailed records of your betting and gaming activity on the Platform. This includes the markets and games you interact with, bet amounts, odds accepted, game outcomes, session durations, and responsible gaming tool usage (such as deposit limit settings and self-exclusion requests). These records are used to operate your account, settle bets, resolve disputes, and detect problem gambling patterns.
3.5 Technical and Device Data
When you access the dkbd Platform, we automatically collect certain technical data about the device and connection you use. This includes your IP address, device type and model, operating system and version, browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and service optimisation.
3.6 Communications Data
If you contact dkbd's support team via live chat, email, or WhatsApp, we retain a record of those communications. This includes the content of your messages, the date and time of contact, and any attachments or screenshots you provide. These records are used to handle your query, train support staff, and resolve disputes.
3.7 Marketing Preferences
If you opt in to receive promotional communications from dkbd, we record your marketing preferences alongside your contact details. You can withdraw consent to marketing communications at any time by contacting [email protected] or using the unsubscribe mechanism in any promotional message we send.
4How We Use Your Data
dkbd uses the personal data it collects for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and ongoing account management | Registration data, device data |
| Identity verification (KYC) before withdrawal processing | KYC/identity documents, registration data |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, and other payment partners | Financial and transaction data, registration data |
| Settling bets and resolving disputes | Betting and gaming activity data, transaction data |
| Fraud prevention and security monitoring | Technical/device data, transaction data, betting data |
| Responsible gaming monitoring and intervention | Betting and gaming activity data, communications data |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Sending promotional offers (where consent has been given) | Registration data, marketing preferences, betting data |
| Platform improvement and analytics | Technical/device data, anonymised usage data |
| Compliance with applicable legal and regulatory obligations | All categories as required by applicable law |
5Legal Basis for Processing
dkbd processes your personal data on one or more of the following legal bases depending on the specific processing activity:
- Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions agreement with you — including operating your account, processing transactions, and settling bets.
- Legal obligation: Processing required to comply with applicable laws — including identity verification obligations and financial record-keeping requirements.
- Legitimate interests: Processing conducted in pursuit of dkbd's legitimate business interests — including fraud detection, security monitoring, responsible gaming oversight, and platform analytics — where those interests are not overridden by your privacy rights.
- Consent: Processing based on your freely given, specific, and informed consent — in particular, sending you marketing communications about dkbd promotions, bonuses, and seasonal offers relevant to Bangladesh players. You may withdraw consent at any time.
Where dkbd relies on legitimate interests as its legal basis, we have conducted an assessment to confirm that our interests are balanced against your rights and freedoms. You may request details of any legitimate interests assessment by contacting [email protected].
6Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files placed on your device by the dkbd Platform when you visit. They allow the Platform to recognise your device across pages and sessions, maintain your login state, and remember your preferences. We also use similar technologies such as web beacons and local storage for some of these functions.
6.2 Types of Cookies We Use
- Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of these without losing access to the Platform.
- Functional cookies: These remember your preferences — such as your preferred language setting (English) and display preferences — to provide a more personalised experience across sessions.
- Analytics cookies: dkbd uses first-party analytics cookies to understand how users navigate the Platform. The data collected is aggregated and anonymised and is used solely to improve the Platform's usability. We do not use Google Analytics or any third-party analytics provider that would receive personally identifiable information.
6.3 Third-Party Cookies
dkbd does not deploy third-party advertising cookies, social media tracking pixels, or any cross-site tracking technologies that would allow third parties to build profiles of your browsing behaviour beyond the dkbd Platform.
6.4 Managing Cookies
You can manage or delete cookies through your browser settings. Instructions for doing so are available in your browser's help documentation. Please be aware that disabling strictly necessary cookies will impair your ability to use the dkbd Platform, including the ability to stay logged in to your account.
7Data Sharing and Disclosure
dkbd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your personal data only in the following limited circumstances:
7.1 Payment Service Providers
To process your deposits and withdrawals, dkbd shares the minimum necessary transaction data with the relevant payment service provider. For bKash and Nagad transactions, this means sharing your registered mobile number and transaction amount. For card transactions via Visa or Mastercard, data is handled by the payment gateway provider, which is subject to its own privacy policy and PCI-DSS compliance obligations.
7.2 Identity Verification Services
To fulfil our KYC obligations, dkbd may share identity document data with a third-party identity verification provider who processes documents on our behalf. Any such provider is contractually bound to process data solely for the KYC purpose and to maintain equivalent data security standards.
7.3 Game Software Providers
Where you play live casino games provided by Evolution Gaming, Ezugi, Pragmatic Play Live, or RNG games from Pragmatic Play, NetEnt, Microgaming, and Spribe, a session token and anonymised player identifier is shared with the game provider to load the game and record the session. No directly identifiable personal data (such as your full name or NID number) is shared with game providers.
7.4 Fraud Prevention and Security
dkbd may share data with fraud prevention agencies and industry-level security networks where we have a legitimate interest in preventing financial crime, money laundering, or platform abuse. Any data shared for this purpose is handled under strict confidentiality obligations.
7.5 Legal Requirements
dkbd may disclose your personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, court order, or binding regulatory instruction. In such cases, we will disclose only the minimum data required to comply with the legal obligation.
8International Data Transfers
dkbd's primary operations and data storage are oriented to serve the Bangladesh market. In the course of operating the Platform — particularly in relation to payment processing and game software provision — your data may be processed by service providers whose infrastructure is located outside Bangladesh.
Where such international transfers occur, dkbd takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections applied within Bangladesh. These safeguards may include contractual data processing agreements with the relevant third party that incorporate standard data protection clauses.
If you have questions about specific international transfers or wish to obtain details of the safeguards in place, please contact [email protected].
9Data Retention
dkbd retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Contractual obligation and dispute resolution |
| KYC / identity documents | Duration of account + 5 years post-closure | Regulatory and anti-money laundering compliance |
| Transaction and financial records | 7 years from the date of transaction | Financial audit and legal compliance |
| Betting and gaming activity logs | 3 years from the date of activity | Dispute resolution and responsible gaming monitoring |
| Support communications | 3 years from the date of contact | Dispute resolution and service quality review |
| Marketing preferences and consent records | Until consent is withdrawn + 1 year | Evidence of consent and preference management |
| Technical / device logs | 12 months from collection | Security monitoring and fraud detection |
When the applicable retention period expires, dkbd securely deletes or irreversibly anonymises the relevant personal data so that it can no longer be linked to an identifiable individual.
10Your Rights
As a dkbd user, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with your full name, registered email address or mobile number, and a clear description of your request. dkbd will respond within 30 days of receipt.
- Right of access: You have the right to request a copy of the personal data dkbd holds about you and to receive information about how it is used.
- Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
- Right to erasure: In certain circumstances, you have the right to request that dkbd delete your personal data. Note that this right is subject to limitations where we are required by law to retain certain records (e.g., financial transaction data for seven years).
- Right to restrict processing: You may request that we restrict our use of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of the data.
- Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to object: You have the right to object to processing of your personal data where dkbd relies on legitimate interests as its legal basis, unless dkbd can demonstrate compelling legitimate grounds that override your rights.
- Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
11Security Measures
dkbd implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the dkbd Platform.
- Encryption at rest for all personal data and KYC documents stored in dkbd's systems.
- Role-based access controls that restrict which dkbd staff can access personal data, limited to those who genuinely need access to perform their role.
- Automated intrusion detection and anomaly monitoring systems that flag suspicious access patterns for review.
- Hashed and salted storage of all account passwords — dkbd staff cannot view your password, only reset it through a secure verification process.
- Regular security assessments and vulnerability testing of the Platform infrastructure.
- Strict data processing agreements with all third-party service providers who handle personal data on dkbd's behalf.
In the event of a personal data breach that poses a significant risk to users, dkbd will notify affected users promptly via the contact details registered on their account. You are encouraged to ensure your registered email address and mobile number remain current and accessible.
12Children and Minors
The dkbd Platform is strictly intended for adults aged 21 years or older. dkbd does not knowingly collect or process personal data relating to individuals under the age of 21. If we become aware that an account has been registered by or on behalf of an individual under 21, that account will be closed immediately, all data collected will be securely deleted (except where retention is required by applicable law), and any balance will be handled in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a minor has registered an account on dkbd using your or their details, please contact [email protected] immediately so that we can investigate and take appropriate action.
13Changes to This Policy
dkbd reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered users via the email address or mobile number on file not less than 14 days before the revised policy takes effect.
Minor administrative or clarificatory updates that do not materially change how your data is processed may be made without advance notice. The "Last Reviewed" date at the top of this policy reflects the most recent update.
Your continued use of the dkbd Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must cease use of the Platform and close your account by contacting [email protected].
14Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential privacy concern, please contact the dkbd team through one of the following channels:
- Email: [email protected] — for formal written requests and data rights submissions
- Live Chat: Available 24 hours a day, 7 days a week via the dkbd Platform — for general queries
- WhatsApp: Available 08:00–02:00 BST (Bangladesh Standard Time, UTC+6) — for general queries
All formal data rights requests submitted via email will receive an acknowledgement within 3 business days and a substantive response within 30 calendar days. Please include your registered account email address or mobile number in any correspondence so that we can locate your records efficiently.